Refund Policy

Refund & Cancellation Policy | ThunderPCs LLC

1. Custom Order Cancellations

Since we specialize in bespoke custom builds, the following cancellation terms apply:

Before Parts are Ordered: If you cancel your order before we have purchased any components, you will receive a 100% refund of your deposit.
After Parts are Ordered: Once parts have been ordered, the portion of your deposit used to purchase hardware is non-refundable. We can only refund our labor fee. You may choose to have the parts shipped to you as-is or have us attempt to return them (subject to a 15% restocking fee plus return shipping costs).
After Assembly Starts: Once the physical build has begun, the labor fee is non-refundable.

2. Returns on Completed Systems

Because each PC is a custom "one-of-one" build specifically tailored to your request, we do not accept returns or offer refunds on completed, functioning systems.

If you are unhappy with the performance of your system, we will work with you to troubleshoot, optimize, or offer upgrade paths.
All sales are final once the PC has been delivered or picked up.

3. Defective Components (DOA)

If a part is found to be defective during our 24-hour stress test or upon arrival:

We will handle the replacement process with the manufacturer or vendor at no cost to you.
A defective part does not entitle the client to a full refund of the entire system; rather, it entitles the client to a functional replacement of that specific part.

4. Shipping & Labor Fees

Shipping Fees: All shipping costs (both original and return shipping for repairs) are non-refundable.
Labor: Fees for assembly, cable management, OS installation, and stress testing are for services rendered and are non-refundable once the service is complete.

5. How to Request a Cancellation

To cancel an order, please contact us immediately at kjhummel2025@gmail.com. Time is of the essence to stop part orders before they are processed.